CUSTOMER SERVICE MISTAKES
I was recommended to a vendor by a colleague, unfortunately, the price quoted was higher than what my colleague had informed me earlier. I informed the vendor of my colleague's quoted fee, but he responded to me in a very rude manner. This made me feel bad and disappointed. If the vendor had been more diplomatic in his response and tried to explain/convince me why the price had increased, maybe I would have eventually purchased from him. However, I remained calm and decided to explore other vendor options instead Well, It's possible that the vendor was simply having a bad day or was caught off guard by my request. However, this doesn't justify and it's not an excuse for him to be rude. As a business owner, whether you operate alone or have a team, providing good customer service is essential for any business to succeed. Several common mistakes can lead to bad customer service experiences. Here are five bad customer service practices to avoid and their soluti...